Refund policy

At BAY, we want you to feel happy and confident with your purchase. We know that sometimes something may not turn out as you expected, which is why we offer a clear and simple process for managing exchanges. However, when working with personal use products such as bikinis, we must strictly follow hygiene protocols to protect all our customers.

PRODUCT EXCHANGES

If you need to exchange a product, please email us at contact@bayswimwear.com within 30 days of receiving your order. Include the following information:

  • Purchase order number
  • Full name
  • Product you wish to exchange
  • Reason for the exchange

Once we receive your request, we will respond with instructions on how to process the exchange.

PERSONAL USE ITEMS (BIKINIS AND UNDERWEAR)

For hygiene and safety reasons, we do not accept exchanges or returns on bikinis or other intimate or personal items, except in the following cases:

  • The product has a manufacturing defect
  • The product received does not correspond to the one ordered (incorrect model, size, or color)

We carefully check each garment before dispatch to ensure its quality. We appreciate your understanding on this point, as our priority is to maintain the highest standards of hygiene for all our customers.

To request a review of an exceptional case (such as a manufacturing defect), please contact us within 10 business days of receiving the product.

PRODUCTS THAT ARE ELIGIBLE FOR EXCHANGE

The following products, which are not considered personal use items, can be exchanged without any problem, provided they are in perfect condition:

  • Accessories

  • Clothing other than bikinis and underwear

  • Other seasonal products or accessories

Conditions for exchange:

  • The product must be unused, stain-free, odor-free, unwashed, and with its original tags.
  • It must come in its original packaging, in good condition.

Once we have received and inspected the item, we will send you a voucher or exchange code for the value of the product, valid for 3 months from the date of issue.

DEFECTIVE PRODUCTS

If you received a product with a manufacturing defect or fault, you have the right to request a solution within the legal period of 6 months from receipt of the product, in accordance with the Consumer Law in Chile (Law 19.496).

You can choose between:

  • Exchange of the product
  • Repair (if applicable)
  • Refund

This right does not apply to faults caused by misuse, improper washing, or natural wear and tear.

SHIPPING COSTS FOR EXCHANGES

  • If the exchange is due to an error on the part of BAY (defective product, incorrect size or model), we will cover the associated shipping costs.
  • If the exchange is due to the customer's decision (e.g., change of size or preference), the shipping cost will be borne by the customer.

IMPORTANT

  • We do not accept exchanges of used or washed products. Care instructions are detailed on each product page.
  • We do not issue cash refunds for voluntary exchanges. We issue an exchange voucher for the value of the original product.
  • Requests for changes outside the specified deadlines will not be accepted.

Right of Withdrawal

In accordance with Chilean e-commerce regulations, consumers have the right to withdraw from an online purchase within 10 calendar days of receiving the product, without having to justify their decision.

This right applies provided that:

  • The product is not for personal or intimate use (such as bikinis or other similar garments).
  • The product is unused, in its original packaging, with intact labels and in perfect condition.

To exercise this right, please write to us within the specified period at:

📩 contact@bayswimwear.com

Once we have received the returned product and verified its condition, we will proceed with the corresponding refund.

NEED HELP?

If you have questions about how to initiate an exchange or are unsure whether your product qualifies, please write to us at contact@bayswimwear.com . Our team will be happy to help you and guide you step by step.

Thank you for trusting BAY. We value your trust and work every day to offer quality products and a transparent and fair shopping experience for everyone.